Terms and conditions

Terms and conditions

The following Terms and Conditions of Sale govern the sale of merchandise by Cravattificio Fiorello srl. Use of the website to buy merchandise indicates agreement to follow, and be bound by, these Terms and Conditions of Sale.

1. PRODUCTS AND ORDERS
Product availability is indicated in the product detail page. There are different levels of availability:
Product available: you can order it and soon it will come to your door.

Product not available because the product is not in stock: if you want to be informed when it becomes available, enter your email address to be notified when the product returns to the catalog.

All orders are subject to email confirmation by Cravattificio Fiorello srl. Please note that the products shown on the website may be out-of-stock or discontinued, and availability is not guaranteed. While we have tried to accurately display the colors of products, the colors you see will depend upon your monitor and may not be accurate.

You can check order details and the status of your order at any moment within the dedicated customer section of the silviofiorello.com website.

2. PRICES
All prices are in Euros. Prices may change without notice.

3. SHIPPING COSTS
You are responsible for the shipping costs associated with the delivery of the products bought on the silviofiorello.com website as specified in your order confirmation.

4. SHIPMENTS AND DELIVERY
Delivery is deemed complete and title to the product passes to you upon acceptance of shipment by a common carrier.

5. RETURNS AND REFUNDS
Please refer to our Return Policy, which forms an integral part of these Terms and Conditions of Sale.

6. BINDING AGREEMENT
The order confirmation by Cravattificio Fiorello srl, these Terms and Conditions of Sale and other Site Policies are the final agreement between you and Cravattificio Fiorello srl regarding matters contained in these Terms and Conditions of Sale.

7. GOVERNING LAW AND CHOICE OF FORUM
The laws of Italy govern all matters arising out of, or relating to, these Terms and Conditions of Sale, including without limitation their validity, interpretation, construction, performance and enforcement. All legal proceedings arising from, or about, these Terms and Conditions of Sale will be brought solely in the City of Enna, Italy.

8. DISCLAIMERS AND LIMITATIONS OF LIABILITY
THERE ARE NO EXPRESS OR IMPLIED WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED IN THE CRAVATTIFICIO FIORELLO SRL ORDER CONFIRMATION. CRAVATTIFICIO FIORELLO SRL WILL NOT BE LIABLE FOR DAMAGE OF ANY KIND ARISING FROM THE USE OF THE WEBSITE. THIS INCLUDES (BUT IS NOT LIMITED TO) DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGE.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED GUARANTEES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGE. IF THESE LAWS APPLY TO YOU, SOME OR ALL THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

9. SEVERABILITY
If any provision of these General Terms and Conditions of Sale is determined to be invalid, illegal or unenforceable, the remaining provisions of these Terms and Conditions of Sale remain in full force to the extent permitted by law.

10. PRIVACY
The terms and conditions of the Privacy Policy govern the processing of all personal data collected for purchase of products through the silviofiorello.com website.

11. FORCE MAJEURE
Cravattificio Fiorello srl will not be liable for any delay or failure in performance caused by circumstances beyond reasonable control.

RETURN POLICY
Cravattificio Fiorello srl wants you to be completely satisfied with your purchases on this website. If, for any reason, you are not satisfied with your order or the items have manufacturing defects, you may return any UNUSED products within fourteen (14) days from the date of delivery. Before sending any products back, please make sure that all the following conditions have been met. You will be responsible for the shipment’s charge to return your item, however should the item be defected we will refund your postage/courier charges.
The product you wish to return:
– Can be sent back only after you have first submitted an email to shop@silviofiorello.com within fourteen (14) days from delivery;
– Must be authorized by Cravattificio Fiorello srl. After receiving our email authorizing the return, print the email and include it in the return parcel;
– Must be unused, unworn, unwashed, and in the same condition in which it was received;
– Must have all labels and tags still attached and intact;
– Must be returned complete with all parts and accessories;
-Must be sent in its original packaging;
-Must be shipped back to our warehouse within fourteen (14) days from the date of request the return of your merchandise; to the following address:
CRAVATTIFICIO FIORELLO SRL
CONTRADA MONCEMINO SNC
94010 – GAGLIANO CASTELFERRATO (EN)
ITALY
– Must be sent in one single shipment; products that belong to the same order must be returned together.
If all of these conditions are met, Cravattificio Fiorello srl will refund the value of the returned product(s) minus any original shipping costs. We will not issue any refunds for returns that do not satisfy all the conditions indicated above. If you are not entitled to a refund, within fourteen (14) days of notification you may request that the merchandise be returned to you at your own expense, and in the condition in which it was received by our warehouse.
If you do not request the return of your merchandise within the fourteen (14) day period, you authorize Cravattificio Fiorello srl and any of its affiliates or agents to dispose of the merchandise as it sees fit.
REFUND POLICY
Refunds are processed within approximately fourteen (14) business days of our receipt of your merchandise. Your refund will be credited to the same card used to make the original purchase. Depending on the refund policy of the credit card, your account should be credited within one or two billing cycles from the date of return, or two months for payments made by debit card. To avoid interest charges to your account, please make sure that the credit date coincides with the original debit date. PRODUCTS DESIGNATED AS NONRETURNABLE CANNOT BE REFUNDED.
COURIER
You can ship your return by courier or by other tracked shipping. You must send the return at your expense, using the courier of your choice. We are not responsible for any loss or damage to returns that you ship.
EXCHANGES
WE OFFER NO EXCHANGES ON MERCHANDISE BOUGHT ON THE silviofiorello.com WEBSITE.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
CRAVATTIFICIO FIORELLO SRL MAKES NO EXPRESS OR IMPLIED DECLARATION OR WARRANTY OF ANY KIND AS TO THE PRODUCTS INCLUDED ON THE WEBSITE, NOR TO THE MERCHANDISE BEING SOLD. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, CRAVATTIFICIO FIORELLO SRL DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES. THIS INCLUDES (BUT IS NOT LIMITED TO) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR SPECIFIC PURPOSE AND NON-INFRINGEMENT. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED IN THE CRAVATTIFICIO FIORELLO SRL ORDER CONFIRMATION. CRAVATTIFICIO FIORELLO SRL WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE WEBSITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
FORCE MAJEURE
Cravattificio Fiorello srl will not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.

SHIPPING
Shipping cost is automatically calculated based on the total weight of products ordered. You can see the exact shipping cost before you complete your order.
1. DELIVERY TIME
Depending upon the availability of product in stock, Cravattificio Fiorello srl guarantees that your order will leave the warehouse as quickly as possible – from a minimum of 12 hours to a maximum of 5 working days.
How is this time calculated?
Along with product availability, we must also take into account the time required to manage an order. Orders made using online payment (credit card and PayPal) with Express Courier delivery have the fastest processing and delivery time.
Types of payment and delivery methods can affect the shipping time. For example, orders with deferred payment (such as bank transfer) may affect the shipping date by a few days, as these orders are processed upon receipt of payment confirmation.
Once you have placed your order and selected your payment method and delivery method, we process your order and give the goods to the courier for delivery to your door.
2. DELIVERY CHARGES
All deliveries to countries that are part of the European Union will be free of charge. 
Deliveries with courier to the rest of the world will be charged at a standard rate of €20.00
Should it be a delay in the delivery of the goods you have ordered, we will advise you promptly. If the goods cannot be delivered within 20 working days of your order, you may cancel your order and we will offer you a full refund.

3. DELIVERY TIPS
– If you are not present when the courier comes, the courier will leave a notice of attempted delivery. Please contact the courier to establish another delivery date.
If this fails, Cravattificio Fiorello srl will be notified by the courier. We will then notify you by email that the parcel is being held in courier storage. It will remain there for a maximum of 10 days.
After that, it will be automatically returned to Cravattificio Fiorello srl
– Check that the correct number of packages is indicated on the transport document.
– Check that the package is intact and not altered (this includes the sealing or closing strips).
– Before signing for the delivery, write,”SUBJECT TO INSPECTION FOR GOODS DUE TO (tampering, breakage, damage, etc)” if you notice anything wrong with the condition of your package.
– Report any damage within 7 (seven) days of receipt of goods.

4. DELAY OR NON-DELIVERY OF THE PURCHASED PRODUCT
Before activating the procedure described below, we advise you to check your package online by tracking received on your e-mail address at the time of shipment and contacting the reference courier for further details and information.
In case of delay or non-delivery of the purchased product over 30 days, you can cancel the order by sending a request to shop@silviofiorello.com. The notice may also be sent by fax to +39 0935694120, to be confirmed, at your discretion, through a phone call within the next 48 hours.
Upon receipt of the request and carried out the various controls of the case, within 30 days, the Seller will refund the price of the purchased products.